Terms of Use

Thank you for choosing our services. These Terms of Use form a legal agreement between you — individually or on behalf of an organization you represent — and Afya when you access or use our website.

By using the Site, you agree to these Terms, along with any related policies such as our Privacy Policy. These documents are part of this agreement.

If you do not agree with these Terms, please do not use the Site.

1. Our Services

1.1 Public Services

You may use these for personal, non-commercial purposes as long as you comply with these Terms. Our services include a website where Users can book appointments with healthcare Providers in clinics.

1.2 Provider Directories

Our services include directories listing physicians and medical consultants. These directories are offered for your convenience and only list Providers who use our services and opt to participate.

Important: A Provider's listing does not imply endorsement or guarantee of their certifications or qualifications.

1.3 Accuracy of Information

Provider information is submitted directly by the Providers. While we make reasonable efforts to offer accurate content, we do not guarantee or warrant the accuracy of any professional qualifications, expertise, work quality, or other content.

We are not responsible for any decisions made based on such information and do not endorse or recommend any individual or entity listed.

2. Content

2.1 User Reviews and Evaluations

Our Services allow users to access forums, reviews, and ratings where individuals can share their personal experiences and opinions.

Please note: These Evaluations represent personal opinions, not professional judgments or medical advice, and do not reflect the views of Afya. We do not endorse or verify the accuracy of any user-submitted Evaluations.

2.2 Communication Consent

By using our Services, you agree that Afya may contact you via text message or phone calls using the phone number you provided during registration, including for Afya's internal marketing purposes.

2.3 Informational Purposes Only

Any Content you access through Afya is intended for informational and scheduling purposes only. If you rely on any Content, including reviews, you do so at your own risk.

3. License

3.1 Limited Right to Use

Subject to compliance with these Terms, you are granted a limited, revocable, and non-exclusive license to use the Site's Services, Content, and materials for their intended purpose.

3.2 Ownership of Intellectual Property

Afya retains full ownership of all intellectual property rights associated with the Site and its Content. You are prohibited from copying, displaying, creating derivative works, distributing, transmitting, or sublicensing any materials from the Site, except as necessary for normal use.

4. User Registration

4.1 Account Creation

You are not required to register to simply browse the Site. However, to access certain features, you must create a User Account through our registration process.

When registering, you must provide accurate and complete information and update it as needed. Failure to do so may prevent you from accessing important information and features.

5. Third-Party Links

We are not responsible for any harm, loss, or damages arising from your use of third-party websites. Before engaging in any transaction, you should carefully review the third party's policies and terms.

6. Errors, Inaccuracies, and Omissions

Occasionally, the site may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct these errors or update information at any time without prior notice.

7. Prohibited Uses

In addition to other prohibitions outlined in these Terms, you are forbidden from using the site or its content:

  • For any unlawful purpose
  • To solicit illegal activities
  • To violate any laws or regulations
  • To infringe on intellectual property rights
  • To submit false or misleading information
  • To upload malicious code
  • To spam, phish, or scrape content
  • To interfere with site security

We reserve the right to terminate your access if you violate any prohibited uses.

8. Limitation of Liability

Important Disclaimer: To the maximum extent permitted by law, Afya shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from:

  • Medical malpractice or professional misconduct by healthcare Providers
  • Personal injury or property damage
  • Unauthorized access to servers or personal data
  • Service disruptions or interruptions
  • Transmission of viruses or harmful code

9. Disclaimer of Warranties

We do not guarantee that your use of the service will be uninterrupted, timely, secure, or error-free. We do not warrant the accuracy or reliability of any results obtained through the service.

All services and products are provided "as is" and "as available," without warranties of any kind.

10. Amendment

Because technology and laws evolve constantly, Afya reserves the right to amend these Terms at any time. We will notify users of any changes, and your continued use of the Services will constitute acceptance of the updated Terms.

11. Choice of Law

These Terms shall be governed under the laws of the Kingdom of Saudi Arabia. Any dispute arising in relation to these Terms shall be settled and heard before the competent courts in Riyadh, Kingdom of Saudi Arabia.

12. Miscellaneous

Afya may assign these Terms without restriction in cases such as mergers, acquisitions, or other business transactions.

If any provision of these Terms is found to be unlawful, void, or unenforceable, it shall still be enforced to the maximum extent permitted, and the unenforceable part shall be severed without affecting the remaining provisions.

These Terms represent the entire agreement between you and Afya regarding your use of the Services and supersede any prior agreements or communications.